Privacy Policy
Guavatop Agency website (guavatop.online) is owned and operated by Guavatop Agency, which acts as the data controller of your personal information.
We have adopted this Privacy Policy to explain how and why we collect, process, and protect your personal data.
Please read this policy carefully before using our Website.
We take your privacy seriously and are committed to protecting your personal information with the highest standards of confidentiality and security.
1. Personal Information We Collect
When you visit Guavatop Agency, we collect certain information to provide and improve our services.
1.1 Automatically Collected Data (“Device Information”)
When you browse our Website, we automatically gather limited information about your device, including:
Web browser type and version
IP address and approximate location
Time zone
Installed cookies
Pages or products viewed
Websites or search terms that referred you to our site
Your interaction with the site (clicks, scrolls, duration of visit)
This Device Information helps us identify potential misuse, maintain performance, and analyze Website traffic patterns. This information is not used to personally identify users.
1.2 Information You Provide Voluntarily
When you fill out forms, subscribe to our newsletter, or request our services, we may collect:
First and last name
Email address
Phone number
City or country of residence
Company or organization name
Payment or billing information (when applicable)
Any other details you voluntarily provide (e.g., comments, inquiries)
You are not required to provide personal data to use the Website, but some features may not be available without it — for example, contacting us directly or subscribing to updates.
Users uncertain about what data is mandatory may contact us at guavatopagency@gmail.com.
2. Why We Process Your Data
Our top priority is protecting customer data.
We process your information only as much as is necessary to:
Operate, maintain, and improve our Website and services
Respond to your inquiries and provide support
Process payments and manage contracts
Send promotional materials (only if you have opted in)
Prevent fraudulent or abusive activity
Comply with legal or regulatory obligations
Automatically collected information is used only to detect potential system abuse and to generate statistical information about Website use. This information is not aggregated in a way that identifies any specific user.
3. Data Security
We store your information on secure servers in a controlled environment and use reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, alteration, or disclosure.
However, please note that no method of data transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share data only in the following cases:
With Service Providers: such as hosting, analytics, or payment processing providers, who are bound by confidentiality agreements.
Legal Requirements: when required by law, court order, or government authority.
Protection of Rights: when necessary to protect our rights, safety, or that of our users.
With Your Consent: if you authorize us explicitly.
5. International Data Transfers
If you are a European resident, please note that your personal data may be transferred to and processed in countries outside of Europe, including Canada and the United States.
Such transfers are performed only when necessary to fulfill contracts or pursue legitimate business interests.
6. Your Rights
If you are located in the European Union, you are entitled to the following rights under the GDPR (General Data Protection Regulation):
The right to be informed
The right of access
The right to rectification
The right to erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object
Rights related to automated decision-making and profiling
To exercise these rights, contact us at guavatopagency@gmail.com.
If you are located outside the EU, you may still have similar rights under your local privacy laws.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance functionality and improve user experience.
These may include:
Essential cookies: Required for the site to operate.
Analytical cookies: To understand Website usage and performance.
Functional cookies: To remember user preferences.
Marketing cookies: To show relevant ads and measure effectiveness.
You can adjust your browser settings to refuse cookies, but some parts of the Website may not work properly.
8. Links to Other Websites
Our Website may contain links to other sites not owned or controlled by Guavatop Agency.
We are not responsible for the privacy practices or content of those external sites.
We encourage you to read their privacy statements before sharing any personal data.
9. Legal Disclosure
We may disclose personal information if required or permitted by law, such as:
To comply with legal obligations or court orders
To protect our rights and property
To ensure user safety or investigate fraud
To respond to lawful government requests
10. Data Retention
We will retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law.
11. Contact Information
If you have any questions or wish to exercise your privacy rights, please contact us:
📧 Email: guavatopagency@gmail.com
🌐 Website: https://guavatop.online
📞 Phone: +57 3147311964
🏢 Address: Medellín Colombia
